How To Handle Difficult Uber Passengers
If you decide to take the leap of faith and become an Uber or Lyft driver, it is inevitable that you will encounter difficult passengers from time to time, it will become part of the job, especially on night time drives…drunk passengers do like to talk, and you will no doubt be collecting passengers from bars and clubs…but do not let this put you off, there are ways that you can deal with any rowdy behaviour in a professional and practical manner.
It is always advisable that you deal with difficult passengers in an efficient way so that you do not receive any poor ratings as this will go against you in your Uber career, if you are looking to earn an extra income you will always need to be on your best behaviour and to ensure that you act as professional as possible.
Off course, your driver customer service skills should not just to apply to any difficult passengers, you should be treating customers in a professional manner all of the time. The customer is always right, even when they are wrong.
This video from Uber Man provides some great tips on dealing with passengers who are intoxicated or aggressive.